Oct 12, 2022
Dedication, customer first--Note: Hu Chengjie, the after-sales engineer of Yuanchen Technology
In the ordinary work, diligent and conscientious, is his most realistic portrayal. Step by step, in this post he is familiar with, regardless of honor and disgrace, his style remains the same, busy. With his hard work and sweat, he irrigated the fruit of the harvest! He is the after-sales engineer of Yuanchen Technology - Hu Chengjie. Customer-oriented, to become an all-round "warrior" Communication with customers, tracking the installation, commissioning and operation of products in the project, timely understanding of receiving customer feedback, providing after-sales technical support, and providing regular reports and problem follow-up forms, this is one of the main work content of Hu Chengjie. Hu said that as an after-sales engineer, to become an all-round "warrior", both in the product installation training and maintenance work to continuously sharpen their skills, but also to establish good communication with various departments to assist sales in customer maintenance work. Sometimes in the product installation training process, if some details are not told in place, it will cause an increase in workload and customer efficiency later, which may directly reduce customer satisfaction with the company's products. "More for the sake of the customer, in the details of the real work of our Yuanchen Technology customer-oriented." This is Hu Chengjie's experience summary of years of service work. He knows well that good service can bring good reputation, and good reputation can bring more new customers. "We may need to speak many times to customers about products and services, but customers may only need to speak once to customers." Gold cup and silver cup, not as good as the customer's word of mouth. Hu Chengjie stressed that when communicating with customers, we must pay attention to the way and attitude, as engineers, our after-sales service affects the quality of after-sales technical services. His own words and actions are representative of the company, both to solve problems efficiently and to enhance customer satisfaction with the company. During the years of work, Hu always takes "customer first" as the concept, and firmly believes in the mission of Yuanchen Technology to create maximum value for customers and provide excellent products and services for customers. To enrich oneself, we should always keep the heart of learning If what sales need to do is to be able to answer customers' professional questions, eliminate customers' doubts about buying the company's products, and enhance customers' confidence in the superior performance of the company's products, then as an after-sales engineer, they are not only facing customers' specific questions about product performance and application, but also mastering professional and excellent technical knowledge, which requires them to be in a state of learning all the time, constantly updating and fill their knowledge reserve. As an after-sales engineer, Hu Chengjie said, we can't stop learning. Wi...
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